TP, a global leader in digital business services, has been named a Leader in the global 2026 ISG Provider Lens® Amazon Connect Ecosystem study, recognizing its ability to implement Amazon Connect and deliver measurable enterprise value through AI automation, intelligent analytics, and industry-specific solutions.
The recognition highlights TP’s integration of Amazon Connect with AWS artificial intelligence (AI), generative AI, Amazon Lex, Contact Lens, and advanced analytics to create intelligent, enterprise-ready customer experiences. Its capabilities cover conversational self-service, agent assistance, workforce optimization, and customer journey analytics, supported by responsible AI governance and AWS-native security.
These solutions are designed to improve customer resolution, operational efficiency, personalization, and speed to value. ISG evaluated 28 providers based on their ability to deliver measurable enterprise outcomes through AI-driven automation, intelligent analytics, and industry-specific accelerators.
“This recognition is a testament to the teams bringing together TP’s technology, AI and customer experience capabilities to help clients modernize at scale,” said Siva Pothi, Chief Operating Officer of TP Global Technology Services and Chief Information Officer of TP across North America.
“Our approach goes beyond implementing a cloud contact center platform. We combine Amazon Connect with AI, automation, analytics and TP’s deep operational expertise to help clients create more intelligent customer journeys, empower their people and deliver measurable business outcomes,” Pothi added.
Advancing Contact Center Modernization Through AI
TP helps organizations accelerate contact center modernization by combining cloud-based customer experience platforms with AI, automation, analytics, and operational expertise.
Using Amazon Connect as a foundation, the company supports clients throughout the customer experience lifecycle—from conversational self-service and agent assistance to intelligent analytics, automation, and continuous optimization.
The latest recognition reinforces TP’s position as a technology and customer experience partner for organizations looking to modernize their contact centers and adopt next-generation AI capabilities at enterprise scale.
