TP, a global leader in digital business services, has been recognized as one of the first companies in Negros Occidental, Philippines, to register as a partner in the Enterprise-Based Education and Training (EBET) program, initiated by the Technical Education and Skills Development Authority (TESDA). This program focuses on enhancing workforce development through improved skills training and employability, aiming to effectively connect educational institutions with the IT-BPM industry.
As an enterprise partner, TP will help implement the Near-Hire Communication Training Program. This 10-day, TESDA-accredited course is designed to develop work-ready communication skills for near-hires, equipping them for potential careers within the organization. This initiative also supports TESDA’s drive to expand university-industry collaboration, ensuring that Filipino workers are trained with skills that meet global market demands.
The training program’s curriculum features two modules: “Communication 101” and “Call Center 101.” The first module focuses on technical articulation—including pronunciation, grammar, thought organization, and conversational confidence—while the second primes students for the specific contact center environment. The curriculum immerses them in the practical realities of the customer service experience, such as call flows, scripting, active listening, empathy, and problem-solving.
Graduates of the program will emerge work-ready and equipped with the practical skills and confidence needed to succeed in the country’s fast-growing customer service sector.
“This program goes beyond skills training, giving students a tangible gateway as they step into meaningful careers in the IT-BPM industry,” said Jeffrey Johnson, Chief People Officer of TP in the Philippines.
TESDA likewise underscored the importance of this partnership. “By registering programs under EBET, you are ensuring that our trainees are not only competent, but also industry-ready. Enterprises can now dictate what skills and competencies they need, and TESDA must respond as flexibly and quickly as possible to meet the challenges of a volatile, complex, and ambiguous world of work. TP’s commitment makes it possible for our learners to bridge the gap between the classroom and the real demands of the workplace,” said TESDA Director General Jose Francisco Benitez.
“Through this program, we can see the EBET in motion, and we are grateful to our partners for helping make our vision of an empowered work-ready youth come to life,” added Niña Connie Dodd, TESDA Negros Island Region (NIR) Interim Regional Director.
The Near-Hire Communication Training Program, among other initiatives, reaffirms TP in the Philippines’ commitment to workforce development and talent empowerment, upholding its position as one of the country’s top employers. By working hand-in-hand with TESDA and Bacolod City College, TP demonstrates the power of collaboration among industry, government, and academia in opening career pathways for the youth and building stronger local communities.
