Rimini Street, Inc., the Software Support and Agentic AI ERP Company™, has been recognized with three honors at the 20th annual Stevie Awards for Sales & Customer Service, earning one Gold, one Silver, and one Bronze award.
Widely regarded as one of the industry’s top honors for customer service, contact center, business development, and sales professionals, the Stevie Awards evaluated more than 2,100 nominations this year. Winners were selected based on the average scores of 150 industry experts from around the world across eight specialized judging committees.
“These Stevie Awards affirm what our clients experience every day: AI delivers the greatest value when it elevates human expertise, not replaces it,” said Craig Mackereth, Executive Vice President of Global Support Delivery at Rimini Street. “By combining our patented, proprietary AI capabilities with senior-level engineers and a relentless client-first culture, we remain at the forefront of delivering extraordinary service outcomes that help our clients move faster, reduce risk, and fund innovation without disrupting mission-critical systems.”
Gold Stevie for Best Use of AI in Customer Service
Rimini Street received the Gold Stevie Award for Best Use of AI in Customer Service for its in-house AI-powered client support platform designed to enhance direct expert-to-client engagement and deliver scalable service across complex enterprise environments.
The platform is powered by three proprietary AI applications:
- Case Assignment Advisor
- C-Signal
- Case Assistant
These tools have helped improve case handling speed, service quality, and overall outcomes.
One of the Stevie Awards judges described the solution as “a highly compelling example of AI augmenting human-led enterprise customer service at scale,” citing measurable improvements in resolution times, escalation reduction, response times, and customer satisfaction.
Rimini Street recently expanded its AI offerings with the launch of Rimini Agentic UX™ Solutions, powered by ServiceNow®, enabling organizations to realize AI-driven productivity gains within weeks or months while maintaining operational stability and cost efficiency.
Silver Stevie for Front-Line Customer Service Team of the Year
The company’s Global Service Delivery organization, which includes more than 1,100 professionals and senior-level Rimini Support™ engineers with an average of over 20 years of experience, received the Silver Stevie Award for Front-Line Customer Service Team of the Year in the Technology Industry.
A Stevie Awards judge praised the organization for delivering “personalized, rapid, and AI-empowered enterprise software support,” helping clients maximize the value of their software investments while achieving an estimated $10 billion in cumulative savings.
Rimini Street’s service delivery team supports its clients through:
- A guaranteed 10-minute service-level agreement (SLA) for priority cases, typically delivered in under 90 seconds.
- A guaranteed four-hour resolution time for priority tickets.
- A consistent 4.9 out of 5.0 customer satisfaction score across tens of thousands of support cases annually.
Bronze Stevie for Best Customer Satisfaction Strategy
Rimini Street also earned the Bronze Stevie Award for Best Customer Satisfaction Strategy, recognizing its customer-centric approach built around long-term partnerships, executive sponsorship, and alignment with clients’ business and technology goals.
The company’s strategy integrates directly with clients’ strategic planning processes, helping organizations manage IT investments while navigating challenges related to licensing, security, technology roadmaps, and AI adoption.
Through its Rimini Smart Path™ approach, the company aims to help organizations achieve Transformation without Disruption™, enabling businesses to fund innovation and improve profitability while maintaining stability in mission-critical systems.
For more information, visit Rimini Street Official Website.
