Frontline healthcare workers face immense emotional and physical demands, making mental wellness crucial not just for their own well-being, but also for the quality of care they provide. Recognizing this, PLDT Enterprise, in partnership with Dr. Paulino J. Garcia Memorial Research and Medical Center in Cabanatuan City, organized a mental wellness session for hospital staff, focusing on resilience and digital safety in healthcare settings.
The session was facilitated by Riyan Portuguez, known as Your Millennial Psychologist, who shared practical strategies on managing stress, maintaining emotional balance, and working effectively under pressure—skills especially vital in high-demand hospital environments. Complementing the discussion, the Smart Customer Experience team conducted a workshop on preventing online scams, equipping participants with practical tips for safe digital practices.
“As physicians, pressure is a constant companion. You have long hours, difficult cases, and the constant demand to show up every day. Resilience isn’t about simply enduring more, but knowing when to pause, breathe, and recharge. When we take care of our own mental well-being, we are better able to care for others,” said Dr. Alyza Jeamille P. Estrella, Medical Officer III.
The initiative reflects the hospital’s commitment, alongside PLDT and Smart, to strengthen the well-being of frontline workers, enabling them to sustain focus, compassion, and clarity amid demanding patient care. It also aligns with PLDT and Smart’s #BeCyberSmart program, which promotes safe and supportive digital environments.
“With #BeCyberSmart, we want to spark conversations on mental health and wellness. By fostering communities of care and resilience, we empower individuals to navigate both life and technology meaningfully,” said Stephanie V. Orlino, Assistant Vice President and Head for Stakeholder Management at PLDT and Smart.
These efforts showcase PLDT and Smart’s commitment to holistic community support, championing mental health and digital security as interconnected priorities in line with UN Sustainable Development Goal 3: Good Health and Well-Being.
