As PLDT accelerates its digital and AI-driven transformation, the company’s continued investment in employee development is translating into improved customer experiences and more responsive digital services. Across the organization, women employees are playing a key role in this shift, actively upskilling in artificial intelligence and related technologies to support PLDT’s evolving connectivity demands.

Last year, female employees across supervisor, officer, and rank-and-file levels recorded an average of 88.0 hours of advanced learning, reflecting strong participation in programs spanning AI, analytics, digital tools, customer experience design, leadership development, and technical training. This broad learning focus highlights the diverse skill sets needed as new technologies reshape the telecommunications sector.

AI learning fuels new in-house digital solutions

PLDT’s upskilling initiatives have supported the development and rollout of several homegrown AI-powered tools designed to improve efficiency, intelligence, and customer support across the organization:

  • EVE (Emergency Vital Essentials): An AI-powered emergency preparedness and family safety assistant that supports PLDT’s personal and family readiness programs.
  • ERICA (Enterprise Risk Intelligence Companion Agent): A system designed to strengthen enterprise risk management by improving how risks are identified, assessed, and addressed with speed and consistency.
  • Ellie (Enablement and Intelligence Engine): An internal AI assistant that enhances productivity, collaboration, and operational efficiency across Enterprise teams.
  • KAI (Knowledge, Automation, Intelligence): A conversational AI tool that provides PLDT Enterprise teams with network intelligence and product insights.

These tools reflect PLDT’s broader push to integrate AI into daily operations, supporting faster decision-making and improved service delivery.

Building a future-ready workforce

According to Gina P. Ordoñez, Chief People Officer at PLDT, the company’s transformation is strongly anchored on employee capability-building and adaptability.

“The strong learning engagement shown by women across the organization reflects the pace of change in the industry and reinforces our ongoing efforts to build a future ready workforce,” she said.

She emphasized that curiosity, adaptability, and continuous learning are essential traits as the company modernizes its operations and strengthens its digital infrastructure.

Learning culture driving digital transformation

PLDT’s focus on upskilling aligns with its broader goal of enhancing network capabilities, expanding digital channels, and adopting new technologies across its operations. As telecommunications continues to evolve through AI, cybersecurity, and network intelligence, employee development remains central to maintaining resilient and responsive services.

The active participation of women in learning programs contributes to a culture of growth and inclusivity, helping ensure that capability-building keeps pace with the company’s long-term digital priorities.

Through sustained investment in education and innovation, PLDT continues to build a workforce equipped to support a more agile, AI-powered future—one that better serves the connectivity needs of millions of Filipinos.