The Philippines is leveraging 200,000 remote professionals in areas like clinical documentation, medical billing, and telehealth to grow the healthcare outsourcing market. Fintech company Payoneer is helping manage global payments efficiently. The country is shifting away from traditional BPO services and focusing on high-value knowledge industries like Healthcare Information Management Services (HIMS), which generated USD 4.2 billion in revenue in 2024 and is expected to grow by 9% annually through 2028.
“The Philippines is becoming a global health technology outsourcing powerhouse, thanks to its skilled workforce, strong compliance standards, and cost-effective operations,” said Monique Avila, Senior Director of Customer Success for Asia-Pacific at Payoneer.
Much of this demand comes from North America, which accounts for 75–80% of the Philippine HIMS market. Globally, the medical billing outsourcing segment alone is projected to reach USD 30.2 billion by 2030, while the telehealth market is expected to hit USD 455 billion by 2030. This creates a significant opportunity for the Philippines to capture a larger global market share.
However, this growth also brings operational challenges. Healthcare BPOs must meet global demand while managing workforce quality, compliance, and cost efficiency. Among the companies that have experienced this firsthand is Global Medical Virtual Assistants (GMVA).
GMVA is a company that connects U.S.-based healthcare providers with Filipino remote professionals, offering support for both administrative and clinical tasks to help deliver quality healthcare services across borders. Before working with Payoneer, GMVA faced hurdles in cross-border transaction fees and high maintenance balance requirements, creating unnecessary strain on the business and its remote professionals.
Delayed pay risked morale, trust, and overall service quality for a business that supports clinics, hospitals, and sensitive patient care in the U.S.. “You shouldn’t have to work to get your money when you’re working. Our people need to focus on their patients, not on whether they’ll receive their money on time,” said Michelle DiClemente, Accounting Manager at GMVA.
Payoneer’s multi-currency accounts help remote professionals receive payments from clients and companies worldwide into a single, secure account. They can get paid in major currencies, manage their funds flexibly, and withdraw to their local bank. This ensures faster and more reliable access to earnings, regardless of where the worker is based.
Preston Strada, Marketing Manager at GMVA, said the pandemic accelerated the shift to virtual healthcare and sparked rapid growth in demand for their services. “We’re growing significantly and will continue to grow, so it’s important that we invest in tools that support our scalability,” added Mary Grace Avelino, General Manager at GMVA.
As the Philippines strengthens its role in the global cross-border services industry, companies like GMVA turn to Payoneer to ensure fast, secure, and reliable payments to their remote teams. By offering flexible solutions, Payoneer empowers teams to scale efficiently and support talent wherever they are located.
Alongside healthcare, Payoneer supports many industries across 190+ countries and territories, helping businesses grow and transact globally confidently.
