TP (formerly Teleperformance) in the Philippines, a global leader in digital business services, highlighted its commitment to building an agile, AI-empowered, and future-ready workplace at the 5th Edition of the APAC Workforce Management Summit 2025, organized by Global Workforce Management. The summit, themed “Redefining Workforce Intelligence & Agentic AI: Enabling Resilient, Future-Ready Organizations,” gathered over 200 workforce leaders across the Asia-Pacific to share insights on workforce empowerment, AI adoption, automation, and customer experience excellence.
Jim Mathew Joseph, Senior Vice President for Workforce Management at TP Philippines, joined a panel discussion exploring how organizations can harness AI alongside human insight to boost business resilience and employee empowerment. “In a future-ready organization, technology and AI are meant to amplify, not replace our people,” Joseph said. “At TP, our human-in-the-loop approach ensures AI integration drives empathy and excellence, creating workplaces that are both high-performing and deeply human.”
The summit featured case studies from industry leaders, spotlighting strategies for building workforces that can adapt to market shifts, economic changes, and technological disruptions. Discussions also focused on how organizations can leverage AI-driven insights to become sustainable, scalable, and competitive.
As one of the Philippines’ largest private employers, with 60,000 employees across 27 sites, TP has maintained its Great Place to Work certification for eight consecutive years. The company consistently receives positive feedback from its workforce, reflecting its dedication to operational and ethical excellence, workplace safety, employee well-being, and environmental sustainability.
Through initiatives like these, TP Philippines continues to demonstrate that a truly future-ready organization is one where AI and human insight work hand in hand to foster resilience, innovation, and employee empowerment.
For more information, visit tp.com.
