Lark, the all-in-one productivity platform trusted by leading brands across Southeast Asia, has announced a strategic partnership with Shakey’s Pizza Asia Ventures Inc. (PSE:PIZZA | SPAVI), one of the Philippines’ leading food service groups, to support the digital transformation of its restaurant operations and corporate teams.
SPAVI is home to well-known brands including Shakey’s Pizza, a leading fast-food dining chain, and Potato Corner, a popular snack kiosk brand. Founded in 1954, the company has grown into one of the most established and trusted restaurant groups in the Philippines, operating an extensive nationwide network of dine-in and delivery outlets serving generations of Filipino consumers.
Centralizing Operations Through Digital Transformation
Through this partnership, Lark will serve as SPAVI’s central digital platform, connecting corporate headquarters with restaurant operations and support teams across the country.
The goal is to:
- Streamline internal communications
- Accelerate workflow execution
- Centralize operational knowledge
- Improve coordination across all departments and store locations
By digitizing and unifying daily operations, SPAVI aims to strengthen organizational efficiency, empower both frontline and corporate teams, and build a scalable digital foundation for long-term growth in the competitive food and beverage industry.
Enhancing Guest Experience and Operational Consistency
A key application of Lark within SPAVI is real-time guest experience management. Customer feedback is now synced directly into Lark, enabling faster response and resolution.
Key improvements include:
- Instant escalation alerts sent to regional managers
- Real-time completion of Guest Complaint Recovery Forms
- Faster resolution of guest concerns, reducing delays from days to minutes or hours
Another core application is process standardization and digitization, where Lark Base is used to track quality and compliance submissions across all stores. This ensures consistent execution, improved accountability, and stronger operational compliance across SPAVI’s nationwide network.
Building a More Agile and Connected Organization
With Lark integrated into its operations, SPAVI is enhancing:
- Workflow automation
- Cross-team collaboration
- Real-time operational visibility
- Democratization of innovation across the organization
These improvements enable faster decision-making and more responsive store operations, supporting SPAVI’s continued expansion and customer experience initiatives.
Leadership Perspectives
“Our partnership with Shakey’s Pizza Asia Ventures Inc. represents an important step in Lark’s mission to support the digital transformation of leading food and beverage brands in the Philippines and across Southeast Asia,” said Mark Dembitz, General Manager of Lark APAC. “Shakey’s strong brand heritage, combined with its commitment to operational excellence and innovation, makes it an ideal partner.”
“At SPAVI, operational excellence starts with empowering our people through the right tools and systems,” said Vicente L. Gregorio, President and CEO of Shakey’s Pizza Asia Ventures Inc. “This partnership with Lark enables us to build a more connected, agile, and digitally enabled organization aligned with our ‘Win-Win-Win’ philosophy: a better workplace for our people, seamless integration for our partners, and a great, WOWing experience for our guests.”
Advancing Digitalization in Philippine F&B
SPAVI continues to invest in digital transformation, operational efficiency, and customer experience innovation to remain competitive in a rapidly evolving food and beverage landscape. The partnership with Lark marks another step in its ongoing commitment to modernization and scalable growth.
