At Black Hat Europe, Appdome announced the launch of Support Agent, a major evolution of its Agentic AI technology designed to help mobile end users address on-device threats, malware, and fraud in real time. Built specifically for mobile brands, support teams, and in-app integration, Support Agent delivers detailed, conversational guidance that allows users to understand and resolve security threats directly within their mobile applications.
Support Agent brings the full power of Agentic AI to end-user support, offering faster discovery, greater precision, and real-time interaction to resolve complex threats affecting Android and iOS users. These include malware, trojans, device risks, and other forms of mobile-based attacks that often go unnoticed until serious damage has occurred.
“Cybersecurity, fraud, and network teams can’t simply detect and prevent attacks—they also need to address the real-world impact on users,” said Tom Tovar, CEO and co-creator at Appdome. “Support Agent connects the intelligence of a fully aware Agentic AI system to a specific threat on an end user’s device and empowers users to understand and remove that threat quickly.”
In today’s mobile ecosystem, even cautious users can unknowingly encounter compromised apps, devices, operating systems, or network connections. Threat actors increasingly disguise malware as legitimate tools—ranging from financial and lifestyle apps to AI assistants—sometimes distributing them through official app stores. Social engineering scams, deepfakes, and synthetic identities further increase the risk, often leaving users unaware that their credentials, activity, or devices have already been compromised.
According to Chris Roeckl, Appdome’s Chief Product Officer, Support Agent combines Appdome’s threat intelligence with Agentic AI reasoning to deliver tailored remediation steps based on each user’s specific situation. These instructions account for device type, operating system version, and the source of the attack, ensuring relevant and actionable guidance.
Support Agent also replaces manual support processes with digital workflows. Each detected threat is assigned a unique ThreatCode™, which fingerprints the app, device, OS, and attack details—enabling faster, more accurate resolution through mobile support teams or in-app chatbots.
