Philippine Airlines (PAL) has introduced New Distribution Capability (NDC) integration on Trip.com, allowing customers from Asia, Australia, and the US to access the same fares and reservation services on the PAL website through Travelfusion. The integration will enable Trip.com to offer a broader range of fares, including lower and student fares, and personalized ancillary products like seat selection and prepaid baggage options. Additionally, customers can access post-booking services like itinerary changes and refunds, enhancing their booking convenience when purchasing PAL tickets via Trip.com.
Through the partnership, Trip.com enables PAL to deepen engagement with international students travelling between Asia, North America, and Oceania via its platform’s innovative segmentation tools. This allows exclusive, personalised student offers and bundling opportunities of ancillary products, tailored for value-seeking customers like students, first-time travellers, and diaspora communities. Using NDC technology, PAL can offer demand-based localised fare bundles across markets, enhancing the customer experience.
Competitive Fares and Enhanced Convenience for Trip.com Customers. In the future, customers can look forward to more exclusive NDC deals and options available on the Trip.com platform.
“The partnership between Philippine Airlines and Trip.com will provide our customers a personalized, seamless flight booking and buying experience through NDC integration with Travelfusion,” said Justin Warby, VP Sales and Distribution, Philippine Airlines.
“Through partnerships, PAL will be able to expand its distribution capabilities and offer a passenger-centric booking experience for agencies and travelers across the globe,” he added.
“We are proud to be the first global travel service provider to enter an NDC integration partnership with Philippine Airlines in the Asia Pacific. This partnership will enable our users to enjoy better fare options and booking experiences, leveraging our extensive network and experience to expand PAL’s reach to customers in the region and beyond. We look forward to deepening our partnership with PAL to deliver seamless travel experiences to meet the evolving needs of today’s travellers,” said Kirk Wong, Regional Airline Director, Oceania, Southeast Asia, ISC, and Middle East, Trip.com Group.
