SAP has unveiled innovations and partnerships at its annual Sapphire conference, aiming to boost business productivity by up to 30%. The company introduced the omnipresent Joule assistant and an expanded network of Joule Agents, which can work across systems and lines of business. The generative AI assistant, Joule, can be everywhere, providing users personalized answers and real-time insights. Its new ubiquity includes an action bar powered by WalkMe, allowing the assistant to be proactive and anticipate user needs before they arise, adhering to SAPSAP’s strict ethical AI guidelines.
“SA” combines the world’s robust suite of business applications with uniquely rich data and the latest AI innovations to create a flywheel of customer value,” said SAP CEO Christian Klein. “With the expansion of Joule, our partnerships with leading AI pioneers, and advancements in SAP Business Data Cloud, we’re delivering on the promise of Business AI as we drive digital transformations that help customers thrive in an increasingly unpredictable world.”
A “collaboration with Perplexity, an AI-powered answer engine company, enhances JouJoule’s ability to draw on structured and unstructured data to solve complex business problems. Powered by Perplexity and the SAP Knowledge Graph, Joule now instantly answers questions with structured, visual answers, such as charts and graphs, grounded in real-time business data within SAP workflows. For example, a user could ask the tool how recent external events might impact their business and get a forecast based on current events and the company’s business data.
SAP also unveiled an expanded library of Joule Agents that reimagine business processes and workflows from the ground up. Fueled by the world’s powerful real-time business data and orchestrated by Joule, these AI agents work across systems and lines of business to anticipate, adapt, and act autonomously so organizations can stay agile in a rapidly changing world. Partnering with industry leaders, SAP offers an ecosystem of interoperable agents that can execute end-to-end processes. The new agents span customer experience, supply chain management, spend management, finance, and human capital management.
Finally, SAP introduced an operating system for AI development that transforms how enterprises build, deploy, and scale AI solutions. AI Foundation gives developers a single entry point for building, extending, and running custom AI solutions at scale, making it the first real operating system for Business AI. A new prompt optimizer, designed collaboratively with the Frontier AI Lab, Not Diamond, also helps developers quickly create more effective AI prompts, reducing work on complex use cases from days to minutes.
SAP also introduced intelligent applications in SAP Business Data Cloud, each built for a specific line of business. These applications can continuously learn, simulate outcomes, and guide actions using business-critical data, detecting changes to optimize processes, anticipating needs, and collaborating with human and artificial thinkers to drive meaningful impact. The People Intelligence application, for instance, optimizes team performance by transforming people and skills data into workforce insights and AI-driven recommendations.
Palantir and SAP are also partners that facilitate joint customer engagement and modernization programs. Seamless connectivity between Palantir and SAP Business Data Cloud will enable customers to build a harmonized data foundation across their enterprise landscape. Together, the companies will responsibly deliver essential outcomes and support customers, including the U.S. government, to quickly adapt to changes and disruptions.
The company also announced SAP Business Suite packages, which are designed for customers to simplify the adoption of SAP cloud solutions that address their specific business challenges. SAP Build is embedded in these packages, so organizations can customize applications to meet their unique needs.
Finally, SAP unveiled a new solution that helps customers transition to the cloud faster. With Joule as the entry point and drawing on insights from SAP solutions, including SAP Signavio and SAP LeanIX, the solution delivers personalized guidance and actionable recommendations tailored to the organization’s transformation objectives and can help provide up to 35 percent faster time to value.
Learn more in the 2025 SAP Sapphire Innovation Guide.
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