Federal Express Corporation has launched FedEx Surround®, an intelligent solution for monitoring and intervention designed to improve logistics and supply chain management. The solution is available for customers in the Philippines, Australia, Japan, Malaysia, New Zealand, Singapore, Taiwan, and Hong Kong SAR, and will soon be rolled out to other APAC markets. The tools integrate seamlessly with the company’s existing transportation network, supporting industries like healthcare, aerospace, and high-tech. The three levels of service, Select, Preferred, and Premium, provide critical updates and interventions to ensure the integrity and timely delivery of sensitive shipments.
With the FedEx Surround® monitoring and intervention suite, FedEx provides three key benefits to its customers:
- Flexibility and Control – The Surround® dashboard provides near real-time global visibility and predictive analytics using AI and SenseAware ID.
- Greater Value – Special handling code enhances operational capability, enabling prioritized boarding and handling, cold chain support and in- and out-of-network intervention.
- Peace of Mind – 24×7 expert support ensures proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customized reporting for customers.
“The Philippine market is becoming increasingly complex and interconnected, but we are dedicated to helping local businesses navigate these challenges with our advanced logistics and digital solutions,” said Maribeth Espinosa, managing director of FedEx Philippines. “With the launch of FedEx Surround®, we are providing Filipino businesses with greater visibility and control over their shipments, ensuring faster and more reliable deliveries, regardless of global supply chain challenges.”
The FedEx Surround® monitoring and intervention solution utilizes advanced sensor technology, including SenseAware ID with near real-time data analytics to provide continuous monitoring and proactive interventions for shipments worldwide. SenseAware ID uses a lightweight, compact sensor that transmits precise package location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access points or established gateway devices throughout the FedEx network. Packages equipped with the SenseAware ID sensor are tracked hundreds of times versus dozens of times with traditional package scanning protocols, which provides an unprecedented amount of real-time data about the location of the shipment.
FedEx has a strong commitment to innovation, demonstrated by the strategic use of AI and machine learning technologies within the FedEx Surround® system. These technologies predict potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions. Additionally, FedEx offers a comprehensive suite of smart digital tool,s including FedEx Ship Manager™, FedEx Delivery Manager, and FedEx Import Tool to make shipping simpler and more efficient for customers.
For more information on FedEx Surround® monitoring and intervention, and other innovations, please visit fedex.com.
